Refund policy

Returns

Given the customized nature of our products, once a client places an order—whether verbally, in writing, or through payment—they are considered bound by that order. If the Buyer wishes to cancel an order, a cancellation fee may apply.

As a consumer, you have the right to cancel the Contract and receive a refund by notifying the Seller via email at gamecade.co.uk within 7 working days of receiving the Goods.

The Goods must be returned to the Seller within 14 days of cancellation, in their original packaging and adequately insured during the return shipment. The Buyer will receive a refund for all payments made for the Goods (excluding delivery charges). If the Buyer fails to return the Goods after cancellation, the Seller may deduct the cost of recovering the Goods from the Buyer.

If returned Goods are damaged due to the Buyer's negligence, the Buyer will be responsible for the cost of repairing such damage. Refunds will not be granted solely due to delayed delivery, as each item is individually manufactured for the Buyer. Any potential refund will be at the discretion of the Seller.